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It's not so much working with an impersonal company as buying property with friends who know how to do this. You learn a lot in the process.You don't get left to deal with it all and can get as little or as much help as you need.
Both purchase and letting have been pretty straight forward but when we hit a bump the teams advice helped us make good decisions and now I'm looking forward to the time that we can buy again. I've also found the book invaluable.